Support

Why are my steps zero?

Full Strides reads from Apple Health. Open the Health app on your iPhone, go to Sharing → Apps and Services → Full Strides, and confirm every category is enabled. Then pull down on the Today tab in Full Strides to refresh.

I purchased but the themes are still locked.

In Full Strides, open Settings and tap "Restore purchases." If that doesn't work, sign out of and back into your Apple Account on the device, then try again. The unlock is a one-time purchase; there is no subscription to manage or cancel.

Where is my workout route?

Routes come from Apple Health's workout routes. Indoor workouts and workouts recorded without GPS have no route to show. Outdoor workouts from Apple Watch with GPS enabled appear over time as Full Strides processes them in the background.